Contact Us

Contact Us

We’re here to help you twenty-four hours a day, seven days a week, throughout the year.
(585) 256-7500
Toll Free: 1 (888) 514-4455

Customer Satisfaction Line
(585) 256-7500
Toll Free: 1 (877) 346-1190

Or use the form below

Contact Us


Hillside is committed to providing the best quality service to the youth, adults and families we serve. If you have reason to suspect that an employee of Hillside has committed:

  • Fraud/abuse (e.g. stolen money, lied about service delivery, falsified documentation, requested “payment” for services, engaged in physical or sexual abuse, etc.)
  • Unethical/Illegal Activity (e.g. engaged in an inappropriate relationship with a youth, adult or family member, engaged in an illegal activity while working, etc. )

Please reach out to Hillside at 585-256-7500 or 1-888-514-4455, and ask to speak with the Corporate Compliance Officer.

If you would like to anonymously report the issue, please click here.

Hillside has a “Whistleblower” policy. Anyone reporting an issue of fraud, abuse, illegal, or unethical treatment will not face retaliation for reporting the issue.

Media Relations

Requests from the media for interviews or video/photographs of Hillside staff or clients must be approved by a member of Hillside’s Communications & Marketing team. To ensure the protection of youth and family confidentiality, media visits to Hillside locations must be approved in advance.

To arrange an interview with a member of the Hillside community, please contact Erich Van Dussen, Senior Director of Communications & Marketing, at 585-256-7500 or