Many of the positions at HFA require initial training to ensure each employee is best prepared to meet the needs of those individuals we serve.

We are committed to helping employees get off to the right start in their careers at Hillside! As part of that, employees receive a 120-day rightSTART Learning Track on the first day of employment (during Orientation). It outlines the recommended live classroom training, on-demand courses, and on-the-job learning activities that will help employees ramp up into their new position.

Core live classroom training is offered monthly at both 1 Mustard St., Rochester, NY 14609 and at 215 Wyoming St., Syracuse, NY 13204. Employees and their supervisor will determine which offering is best given the start date and where they are traveling from. Employees are reimbursed for travel expenses, and those traveling a distance of about 2 hours or more each way may want to discuss the option of staying at a hotel during training rather than commuting each day; that decision will ultimately be up to the supervisor based on the situation.

All employees are expected to complete our 3-day HFA Fundamentals training. These 3 days must be taken in sequence, but can be split across months if necessary. These classes all begin at 8:30 a.m., and end between 4:30-5:30 p.m., depending on the day.

For employees working directly with individuals receiving serves, they will also be expected to complete either Therapeutic Crisis Intervention (TCI) or Strategies for Crisis Intervention and Prevention (SCIP). SCIP is a 3-day training for employees working in our Individualized Residential Alternative (IRA) group homes only; it will be scheduled individually for employees who need it. All other direct care employees will take TCI. Those working in our residential and school settings will take a 5-day course (Monday-Friday); those working in the community-based programs will take a 3-day course (Monday to Wednesday). All TCI days are scheduled from 8:30-4:30, and are offered the week following HFA Fundamentals. TCI training days must be taken in sequence, but can be split across months when necessary.

Many positions also require CPR/First Aid/AED training (or some variation thereof). These are offered a few times a month. If it is required for their position, employees will have the opportunity to register for the offering that best fits their schedule and location. Classes are typically 8:30-3:00 or 9:00-3:30, depending on the location.

To discuss additional specifics related to the position you are interested in, please inquire during your interview process.