Customer Satisfaction Survey

Customer Satisfaction Survey

Family satisfaction is very important to us at Hillside Family of Agencies. Your answers to this survey will help our programs improve the services they provide to families.

Para español, haz clic aquí.

Customer Satisfaction Survey - English
It is important to identify the program your family is receiving services from. If you are not sure about the correct name of the program, please check with program staff or refer to your family handbook, before continuing with this survey.

After Selection

Please think about all the services you have received from this program in the past year (from unit, clinical, educational, and medical staff). Rate your level of satisfaction by selecting the number that best describes your experience:
Please think about the services you have received from this program in the past year. Rate your level of satisfaction by selecting the number that best describes your experience:
Rating 1-10 (1 = Totally Dissatisfied, 10 = Totally Satisfied), or "Not Sure"
Please rate your level of agreement with each of these statements:
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"

FRC

Please rate your level of agreement with each of these statements:
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"

Section 5

Please rate your level of agreement with each of these statements:
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
Rating 1-10 (1 = Totally Disagree, 10 = Totally Agree), or "Not Sure"
When you have completed your survey, please make sure you hit "Submit" to send it to Hillside
Sending

We really appreciate your feedback. Your voice counts.

If you have an immediate question or concern, please contact a manager in the program, or call the HFA Customer Satisfaction Line at (585) 256-7500 or Toll Free at (877) 346-1190