Hillside Children's Center

BannerHillside Children’s Center (HCC) is a provider of care for youth and families with a wide range of emotional, behavioral, or life-circumstance challenges. HCC offers mental health, child welfare, juvenile justice, special education, safety net, and developmental disabilities services to children and families throughout Central and Western New York.Comprehensive pediatric, psychiatric, and medical consultation and coordination services are also provided.HCC services are customized based on the strengths and needs of individual youth, families, and communities.

Hillside Children’s Center is part of Hillside Family of Agencies, the area’s oldest and most trusted family and youth services organization. Hillside is the first place families turn for advice and help, not just in times of crisis, but even before challenges arise. No matter where youth and families enter our system, they have access to the complete range of Hillside services at locations across Western and Central New York.

Our History

What is known today as the Hillside Family of Agencies began in 1837 as the Rochester Female Association for the Relief of Orphans and Destitute Children. The association members—who included the wives of many influential Rochester businessmen and church leaders—were dedicated to caring for the city’s orphans.

Almost two centuries later, Hillside Family of Agencies stands as one of the country’s largest non-profit human service organizations, successfully adapting to an ever-changing environment to meet the needs, and help improve the lives of the most vulnerable children, youth, and families through a nationally recognized, integrated system of care that provides comprehensive behavioral, mental, and education services.

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Our Services

Whether in residential treatment, in schools, in homes, or in the workplace, Hillside is committed to delivering the right care, in the right setting, to ensure success. We offer more than 100 coordinated programs, providing comprehensive, cradle- to-career services for more than 12,000 families—from child welfare, mental health, youth development, and family development, to juvenile justice, special education, developmental disabilities and safety net services.

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Regions We Serve

We offer community-based services at dozens of locations throughout our service area and residential services at multiple campuses. Our integrated system of care ensures youth and families have access to all of our considerable resources regardless of where they enter the Hillside system.

Map and Directions to our locations across New York state

Tom's Story

Tom is only 13, but he has already survived experiences that would overwhelm most of us. He was placed in residential care at Hillside Children’s Center as a result of poor school performance, problems with peer relationships, and emotional issues. We learned from Tom’s family that there were multiple stressors in his home environment. His father was struggling with a serious illness, and both parents had turned to substance abuse to cope with their difficulties. As a result, Tom experienced periods of anger and depression that caused him to act out aggressively.

Residential care helped both Tom and his parents begin to address their challenges. Tom then transitioned to a foster home, where caring foster parents continued to work with Tom and help his parents build parenting skills and learn how to support Tom. Together, they have stuck by Tom and helped him handle the challenges. As a result, Tom has made steady progress, learned to control his temper, and improved his performance in school. As Tom transitions back home, Hillside will continue to support the entire family to sustain the progress they have all made.

Contact Us:
If you would like more information, please contact us at:
1183 Monroe Ave
Rochester NY 14620
Integration: (585) 256-7500
Toll Free – 1 (888) 514-4455